We are here to provide the best care and service to all of our patients, thus we want to have open communication regarding what is expected of our patients from a financial standpoint.

                                                                                 Insurance Coverage and Billing:

It is the patient’s responsibility to find out what their insurance coverage is. This can be done by calling your insurance company or looking online. Several carriers now have online resources for your convenience. If you are not sure how to go about obtaining your insurance coverage information please ask our billing department and we will be happy to assist you.

Most insurance plans will have a co-payment and/or a yearly deductible along with a co-insurance; that is the patient’s responsibility. This will be the amount you are expected to pay to your healthcare providers. Co-payments are expected at the time of service. You will receive a monthly bill from our office for any outstanding balances.

We understand that the services we provide can be very costly and a patient’s portion can rise quickly; however, it is your responsibility and our expectation that you set up a monthly payment plan if payment cannot be made in full. We recommend that the financial aspect of your care be set up within your first 2 appointments.  This will ease the stress of medical costs that you may incur throughout your care with us.

We look forward to working with you.

Sincerely,

Angie – Insurance Coordinator

Carmen – Insurance Coordinator

                                                                                             Our Financial Policy

Thank you for choosing Mid-Illinois Hematology & Oncology Associates, Ltd. as your health care provider.  We are committed to your treatment being successful.  Please understand that payment of your bill is considered a part of your treatment.

All patients must complete our Patient Information Sheet at the first visit.  Insurance information must be provided or payment arrangements must be made for services before seeing the doctor.  As a courtesy, we do bill your insurance.  Our office, as a convenience and as a service to you, will absorb costs incurred for billing such as postage, etc.

Please understand that insurance reimbursement can be a long and difficult process.  In fact, insurers will routinely stall, deny and reduce payments.  Therefore, our billing staff has undergone extensive and rigorous training to maximize your insurance reimbursement, while reducing the time by which they pay.

Regarding Insurance

• The balance is your responsibility whether your insurance company pays or not.
• We cannot bill your insurance company unless you provide us with your insurance information.
• Your insurance policy is a contract between you and your insurance company. We are not a party to that contract.
• Having more than one insurer DOES NOT necessarily mean that your services are covered 100%. You are responsible for any balances not paid by your insurance.
• If your insurance company has not paid your account in full within 60 days, the balance will be automatically transferred to your responsibility.
• A processing fee of $30.00 will be charged for all returned checks.
• Please be aware that some of the services provided may be non-covered services under the Medicare Program and/or other medical insurance.
• All co-payments are due prior to seeing the doctor. It is your agreement with your insurance company and part of the reimbursement required by your insurance company to us.
• You are responsible for obtaining proper referral information prior to your appointment.
• Our practice is committed to providing the best treatment for our patients and we charge what is usual and customary for our area.

Thank you for understanding our Financial Policy.  Please let us know if you have questions or concerns.  

** WE ACCEPT CASH, CHECK, VISA, MASTERCARD & DISCOVER**